Our Services have been designed from the experience we gathered in helping our clients improve business performance through Customer Satisfaction and Loyalty. At IBA, we support our customers throughout the whole lifecycle of their equipment.
With more than 60 service professional people in the three continents, you can access to our qualified field engineers through IBA global service centre at any time day and night. As remote service is an important component to keep your equipment with little downtime, we integrated this service in our service level agreement (SLA*) in order to provide you maximum value.
With IBA Customer Services, we provide you high reliability for low operating costs.
Jochen Knust
Universitätsklinikum Essen,
Germany
CycloneR 18/9 since 1999
and with a full coverage contract
"It's really fantastic, the excellent service of IBA is very important. I have never regretted my former decision to buy a cyclotron of IBA."
* Service Level Agreement
* Recommended Spare Parts List
* Training
© IBA 2009 | All rights reserved |
